Frequently Asked Questions
Everything you need to know about our luxury homeware and ordering process.
What is the typical delivery timeframe for my order?
We aim to dispatch all orders within 1-2 business days. Standard UK delivery usually arrives within 3-5 working days, while international shipping can take between 7-14 days depending on your location.
Are your products made sustainably?
Yes, sustainability is at the heart of Rebecca Pitcher. We use natural materials like linen and organic cotton, and our manufacturing processes are designed to minimize waste while supporting local craftsmanship.
What is your return policy for home decor items?
We offer a 30-day return policy. If you are not completely satisfied with your purchase, you can return the item in its original, unused condition for a full refund or exchange.
How should I care for my Rebecca Pitcher linens?
To maintain the quality of our linens, we recommend machine washing at 30 degrees Celsius with a gentle detergent. Avoid bleach and tumble drying to preserve the natural fibers and vibrant prints.
Do you offer gift wrapping services?
Absolutely. You can select our premium gift wrapping option at checkout, which includes a hand-written note and our signature eco-friendly packaging, perfect for housewarmings or special occasions.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.